ClearDesk Services UK provides remote, written support for small businesses and organisations. ClearDesk turns notes, drafts and source material into clear, organised, ready-to-use emails, documents, written updates and simple record sheets for enquiries, actions and follow-ups. All instructions, feedback and delivery are handled in writing.
Customer emails and replies – clear, professional emails, letters and reply templates for communicating with customers and other contacts.
Documents and written material — proofreading, light rewriting and organising existing material into clear, easy-to-read documents with headings, spacing, bullet points and simple tables where useful.
Newsletters and written updates — short newsletters, announcements and information updates prepared from the notes, drafts or information you provide.
Enquiry and action record sheets — simple spreadsheets for keeping enquiries, actions, deadlines, follow-ups, responsibilities and outcomes organised in one place.
The Starter Trial covers up to three small, clearly defined pieces of work. Before you book, ClearDesk will confirm in writing exactly which pieces of work from your request are included. Requests that are unusually complex or time-consuming may require a separate quotation.
Up to three small, clearly defined pieces of work.
Written work of up to 1,000 words in total across all written items.
One simple enquiry or action record sheet, if required, which counts as one of the three pieces of work.
One round of reasonable changes after you have reviewed the first completed version.
Delivery:
Standard delivery: Completion within 7 working days once the quotation has been accepted in writing and the £87.50 Starter Trial starting payment, full instructions and all necessary material have been received. The 7-working-day delivery period begins from that point.
Priority delivery: Subject to availability, completion within 5 working days can be requested for an additional £35. If Priority Delivery is agreed, the £35 fee is paid upfront together with the £87.50 Starter Trial starting payment, making a combined starting payment of £122.50. The priority booking is confirmed once the quotation has been accepted in writing and the £122.50 starting payment, full instructions and all necessary material have been received. The 5-working-day delivery period begins from that point.
Written-only service: All enquiries, instructions, feedback and delivery are handled in writing by email.
1. Send an enquiry
Email ClearDesk Services UK with a brief description of the help you need. If your request is suitable for the Starter Trial, I will send you the Starter Trial Project Brief to complete.
2. Tell me what you need
Complete the Project Brief with the work you would like done, the material you will provide, when you would like the work completed and any particular requirements.
3. Receive and accept your quotation
I will review your request and send you a written quotation confirming exactly what ClearDesk will complete, the price, payment arrangements and delivery time.
If you would like to proceed, you then confirm your acceptance of the quotation in writing and pay the starting payment shown in it before work begins.
4. Review the completed work
I will send you the first completed version of the agreed work for review.
You can either approve it as it is or send one round of reasonable changes relating to the work originally agreed.
5. Changes, if requested
If you request changes, I will make the agreed adjustments and send you the updated version to review.
Once you are satisfied with the updated work, you confirm your approval in writing.
If you approve the first completed version withour requesting changes, this step is simply skipped.
6. Final payment and final files
Once you have approved the completed work, I will request the remaining payment.
After the remaining payment has been received, I will send you the clean, final files, including an editable version where applicable.
To enquire about the Starter Trial, email:
enquiries@cleardeskservicesuk.co.uk
Please use “Starter Trial” in the subject line and briefly tell me what help you are looking for.
I will reply in writing. If your request appears suitable for the Starter Trial, I will send you the Starter Trial Project Brief so you can provide the information needed for me to review the work properly.
Completing the Project Brief does not confirm a booking or start the work. I will first review your request and send you a written quotation setting out the work to be completed, the price, payment arrangements and delivery time.
All enquiries, instructions, feedback and delivery are handled in writing by email.